Refund policy

Last Updated: August 15, 2026

At CAAYWORLD, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a transparent return and refund process under the following terms.

1. Return Period

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

2. Eligibility Criteria

CAAYWORLD sells both apparel and a curated range of beauty, personal care, home and lifestyle products. Because these are very different kinds of goods, the condition requirements differ. Please find your item below.

a. Apparel, footwear and accessories

  • Unworn, unwashed and unused, in the same condition you received it.
  • All original tags still attached, in the original packaging.
  • Free from signs of wear, damage, pet hair, makeup marks, or perfume and smoke scents.

b. Beauty, skincare and personal care

  • Unopened, with any hygiene seal or shrink wrap still intact.
  • For health and hygiene reasons these items cannot be returned once opened or unsealed, unless they arrive damaged, defective or incorrect.

c. Home, tech, sleep and lifestyle products

  • Unused and complete, with all accessories, manuals, cables and free gifts included.
  • Returned in the original box. The box may be opened, but should not be damaged, defaced or discarded.
  • Items requiring assembly must be returned fully disassembled and repacked as received.

If your item arrives damaged, defective or incorrect, none of the condition rules above apply. Contact us and we will make it right.

3. Return Shipping Fees

  • Defective, damaged or incorrect items: CAAYWORLD covers the return shipping cost. Please send clear photos of the issue when you contact us.
  • Change of mind or wrong size selected: the customer is responsible for the actual return shipping cost.

4. Return Process

To start a return you must contact us first at support@caayworld.com.

  1. Provide your order number (#XXXX) and the reason for the return.
  2. Once your return is accepted we will send instructions on how and where to send your package.
    Note: items sent back to us without first requesting a return will not be accepted.

5. Refund Timeline

  • Inspection: once we receive and inspect your return we will notify you whether the refund is approved.
  • Processing time: if approved, you are refunded automatically to your original payment method within 5 to 10 business days.
  • Delayed refunds: if you have not received your refund yet, check your bank account first, then contact your card issuer or bank, as it can take time for a refund to post.

6. Restocking Fee

We do not charge a restocking fee on standard returns. If an order is refused or left uncollected and is returned to us, a handling fee of USD 30.00 is deducted from the refund to cover return shipping and administrative costs.

7. Non-Returnable Items

  • Beauty, skincare and personal care goods once opened or unsealed.
  • Earrings and other pierced jewellery, for hygiene reasons.
  • Underwear, swimwear and hosiery where the hygiene seal has been removed.
  • Gift cards, downloadable items, and final sale or clearance items.

8. Return Address (Authorised Returns Only)

LAROSSI LIMITED (CAAYWORLD)
RM 1911A, Unit F, 19/F, Golden Bear Centre
66 Chai Wan Kok Street, Tsuen Wan, New Territories
Hong Kong SAR

Please do not send any item back before requesting a return and receiving instructions from us.

Contact Information

  • Store: CAAYWORLD (www.caayworld.com)
  • Trade Name: LAROSSI LIMITED
  • Business Registration No: 79783221
  • Email: support@caayworld.com
  • Phone: +852 9290 0438
  • Address: RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, New Territories, Hong Kong SAR
  • Support Hours: Monday to Friday, 9:00 AM to 7:00 PM Hong Kong time (GMT+8)