Shipping policy

Last Updated: August 15, 2026

At CAAYWORLD, we are committed to a transparent and reliable shipping experience. Below are the full details of how we ship.

1. Processing and Delivery Time

  • Processing time: 1 to 3 business days (Monday to Friday).
  • Transit time: 4 to 12 business days (Monday to Friday).
  • Total estimated delivery time: 5 to 15 business days.

Business days exclude weekends and public holidays. Delivery times are estimates and can vary with customs clearance and local courier conditions. We would rather quote you an honest window than a flattering one.

2. Order Cut-Off

Orders are picked up daily at 2:00 PM Hong Kong time (GMT+8), which is where our fulfilment centre is located. In practice this means an order placed on any given day begins processing that same day or the next business day. You do not need to calculate the time difference; your confirmation email states when your order entered processing.

3. Shipping Cost and Delivery Areas

  • Shipping cost: free shipping on all orders. No hidden fees at checkout.
  • Delivery areas: Hong Kong, United States, Canada, United Kingdom, Australia and New Zealand.
  • Carriers: we work with FedEx, UPS and DHL.

4. Order Tracking

Once your order is dispatched you receive a shipping confirmation email with your tracking number. You can follow it on our Track Your Order page or on the carrier's own website. Please allow 24 to 48 hours after dispatch for tracking to become active.

5. Address Changes and Cancellations

  • Address changes: contact us within 24 hours of placing your order. Once an order has been processed or shipped the address can no longer be changed.
  • Cancellations: you may cancel any time before dispatch. Once the parcel is with the courier it can no longer be cancelled.

6. Taxes and Duties

  • Sales tax: all prices shown include sales tax. You will not be charged extra tax at checkout.
  • Import duties: for international orders, any customs duties or import taxes charged by your own country are the responsibility of the customer.

7. Refused or Uncollected Packages

Please make sure someone can receive the delivery. If a package is refused or left uncollected and returns to us, a USD 30.00 handling fee is deducted from the refund to cover return shipping.

8. Damaged or Lost Items

If your package arrives damaged, photograph it and contact us at support@caayworld.com straight away. We will work with the carrier to resolve it.

Contact Information

  • Store: CAAYWORLD (www.caayworld.com)
  • Trade Name: LAROSSI LIMITED
  • Business Registration No: 79783221
  • Email: support@caayworld.com
  • Phone: +852 9290 0438
  • Address: RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, New Territories, Hong Kong SAR
  • Support Hours: Monday to Friday, 9:00 AM to 7:00 PM Hong Kong time (GMT+8)